Are you irritated doing an online transaction that takes so long to complete? Well, you can’t be as upset as Edwina and David Nylan.

The UK-based couple thought they had won the £35 million Lottery jackpot, but were left empty handed after Camelot declared their £2 online ticket purchase a failure. According to The Telegraph, the Nylans picked all six winning numbers, but the Lotto mobile app they used to play did not register their purchase.

Edwina Nylan told the news outlet said she tried to buy the ticket on Dec. 23, but her account showed she had insufficient funds. This prompted the grandmother of seven to top up her account before buying the ticket that contained the winning numbers.

Edwina said she and her husband used a phone app to generate the random numbers. Their numbers came up, but when the Nylans contacted the lottery operator, they were told the purchase had not gone through because they only had 60p in their account.