666Bet released a statement giving customers until May 24 to make withdrawal request, or payment will not be processed.

A statement was published by UK Gambling Commission (UKGC) on behalf of 666Bet and MetroPlay since the operators are unable to send emails to customers.

“We have made arrangements to enable our customers to withdraw outstanding balances from their accounts with www.metroplay.com and www.666bet.com. All withdrawal requests made since the websites were reinstated are being processed. These will be paid as quickly as possible although it may take longer than the normal three to five day period to process them, as each payment requires manual approval,” said statement from Metro Play Ltd. “Customers who have not yet made a withdrawal request have until 24 May 2015 to request a withdrawal, although refunds will be made beyond this period. Requests submitted after this time will not be processed.”

UKGC has issued its own statement giving a response to a possible question of what happens next if the customer misses the May 24 deadline.