There’s no better time to stop and learn some new lessons than when you have nothing else going on in your life, and with not much going on in the American casino industry right now, it feels like the perfect time for the gambling industry to do just that. Day 4 of the ICE North America Digital conference was all about training, with three talks on how the industry can learn and improve.

The first session was on Responsible Gaming (RG), delivered by Sydney Smith, Founder of the RISE Center for Recovery. She spoke about the need for RG to ensure the safety and pleasure of customers, while also protecting the assets of the casino.

She began by noting that RG requirements are set by each state with regulated gambling, and operators should be familiar with what is expected of them. If they somehow don’t have strong frameworks already in place, the American Gaming Association (AGA) has one to follow, but National Council on Problem Gaming, Center for Responsible Gambling and Indian Gaming Regulatory Act also great examples to follow.

So what are some of the basics that can be implemented? Employee Training first and foremost, but casinos can also start public awareness efforts, implement self-exclusion programs, fund treatment and research programs, install property signage, and set limits on financial instruments.