PokerStars respond to criticism levelled at the company by Bryn Kenney and Jason Wheeler after a less than satisfactory Panamanian experience for the pair at the recent PokerStars Championships.

I had a dream.

I was a school teacher, and my pupils were 888Poker, Unibet, partypoker, and PokerStars. I was standing in front of a huge blackboard; the type that you see in movies full of complicated equations. And this one contained the most important equation of all – how to attract loyal customers.

But it was incomplete.