This is a guest contribution by Pavlos Sideris. If you would like to submit a contribution please contact Bill Beatty for submission details. Thank you.

The online casino industry has been in somewhat of a frenzy in recent months following a number of severe warnings issued by the UK’s Competition and Markets Authority. The warnings came after the CMA launched an investigation into “whether online gambling firms are treating their customers fairly.”

The probe followed concerns raised by the Gambling Commission about “misleading promotions and unfair terms being used by firms to block players’ payouts.” License conditions require “all licensed gambling operators to include in their advertisements any significant limitations relating to promotions to avoid misleading consumers.” However, the exact opposite was found to be the case, and as Sarah Harrison Gambling Commission Chief Executive noted: “I continue to have concerns that many of these [terms and conditions] appear to bamboozle rather than help the customer.”

Excessive Wagering Requirements