Regulators must strike an important balance between keeping customers and their citizenry’s safe, while also allowing operators to innovate and thrive. Few regulators have the experience and knowledge to do that as well as the Malta Gaming Authority (MGA), and Deputy General Counsel Carl Brincat joined our Becky Liggero Fontana to discuss how they hit that balance.

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The MGA have released guidelines to help operators know the best approach to innovating in the industry, while not going too far. “The intention behind them was to be more transparent to the industry and to make it easier for operators to understand where we’re coming from when you take certain enforcement decisions, and why we take them and why we take them in the manner that we take those decisions,” Brincat explained. “This is part of our approach of being open with the industry. We listen, but we also want to explain our intentions.”

If an operator is ever unsure about something they want to try, the MGA makes it easy for them. “There are senior executives within the regulatory department that are assigned to each particular operator,” he said. “That’s for two reasons, one of them is for ease of access, and the second one is for that they develop expertise on the particular license.”