Kenyan online sports betting operator Betika is being sued by a customer for allegedly ignoring his requests to shut his betting account.

On Monday, Kenyan media reported that Mark Ndumia Ndung’u, a local attorney, had filed a petition with the High Court against Betika’s parent company Shop and Deliver Ltd for refusing to close his online betting account despite multiple requests.  

Ndung’u claims his initial request to close his account this summer went unnoticed, and a follow-up phone call on July 17 resulted in a Betika rep telling Ndung’u that all he had to do was not make any wagers for a long period and his account would be closed due to inactivity.

Ndung’u rejected this logic due to his stated inability to refrain from betting, and Betika eventually agreed to honor his request but first asked him to undergo identity confirmation. Despite following Betika’s instructions, Ndung’u claims his account was still active in August.