Sweden’s online gambling operators have ‘deficiencies’ in the terms of service they impose on their gambling customers, according to the country’s consumer ombudsman.

The Swedish Consumer Agency (Konsumentverket) recently identified “a number of shortcomings” following a review of the T&C’s maintained by 13 Swedish-licensed online gambling operators. The watchdog concluded there was “significant room for improvement” in the T&C’s, some of which contain terms that “can be considered unreasonable.” 

The review (viewable here, på Svenska) examined 13 licensees: AG Communications (Karamba), Bayton Ltd (JackpotCity, Ruby Fortune), Blue Star Planet (10Bet), ComeOn Sweden, Ellmount Gaming (Casinoroom), Genesis Global, Interwetten, MOA Gaming (Mobileautomaten), Pixel Digital (Pixelbet), Smarkets, Svenska Spel, Videoslots and Zecure Gaming (Guts, Rizk). 

It’s worth noting that several of the above companies have previously been subject to warnings and/or financial penalties from the Spelinspektionen regulatory body for violations of rules regarding bonus offers, betting on matches involving players under 18 years of age and failure to comply with the Spelpaus self-exclusion registry.