The AskGamblers Casino Complaint Team achieved all-around record-breaking results in 2016.

During 2016 the AskGamblers Casino Complaint Service received a total of 5,268 new cases, submitted by more than 3,800 players against 613 different online casinos. Out of all the received complaints, over 2,300 cases were accepted, 70% of which were successfully resolved, with the average complaint resolution time being less than 8 business days.

Additionally, AskGamblers launched a new feature in 2016, allowing industry professionals to submit complaints against affiliate programs, as well.

Even though the AskGamblers Casino Complaint Team implemented new and stricter complaint reviewing procedures, last year’s record was still surpassed and the Complaint Team managed to return to players over $2,7 million of unpaid, delayed or unfairly confiscated money. The amount, combined with the money returned up until that point and since, has thus far reached an impressive $8,8 million.