The UK gambling regulator has spanked three of its online operators after license reviews uncovered a variety of compliance shortcomings.
On Wednesday, the UK Gambling Commission (UKGC) announced that BGO Entertainment, GAN Plc and NetBet Enterprises Ltd had been taken to the woodshed for a litany of failures, including insufficient social responsibility (SR), anti-money laundering (AML) and source of funds (SOF) practices.
In BGO’s case, the UKGC found “systemic failings” in the operator’s SR/AML policies and procedures over a nearly two-year period, including inadequate risk assessments of its online casino customers. In one case, BGO allowed a customer to deposit over £100k, of which £65k was lost over the next week, despite the customer having a salaried income of less than £20k.
BGO also failed to intervene when another customer deposited £106,800 over an 19-day period, including 13 deposits totaling £6,500 on a single day between 12am-1am. BGO was found to have no responsible gambling staff on call between 1am-7am and the company failed to speak directly to the customer the following day, choosing instead to send an email.