Casino license for Crown Casino renewed despite responsible gambling concerns

Crown Casino has had its casino license renewed, even though it isn’t keeping up with its obligations. The Australian company has faced fines and has found to be out of compliance on several issues, but Victoria’s gaming regulator approved the renewal, anyway. In approving the license, The Victorian Commission for Gambling and Liquor Regulation (VCGLR) has ordered the casino operator to create “new or refreshed” strategies for problem gamblers.

The VCGLR also admonished Crown over “failures of governance and risk management, contributing to compliance slippages,” as well as a “lack of innovation” for responsible gaming “such as might now be required of a world-leading operator to meet heightening community and regulatory expectations.” According to the commission, however, Crown is still suitable for its gaming license.

Crown has been fined record amounts for violations of gaming laws. Last year, it was fined US$221,000 for the removal of betting options on 17 poker machines without approval. It was also fined US$414,000 over a five-year period for eight breaches of compliance that included minority gambling. Crown has also come under fire for Victoria’s anti-money laundering policies, which the VCGLR has said are not being followed. The company has denied those allegations.

During the same five-year period, 13 drug deals were recorded in the casino, according to Victoria Police. Weapons were also found on casino grounds, including in hotel rooms.