Players in the Canadian province of were greeted with an unexpected announcement from William Hill.

The gambling company sent out a short—and unwelcome—email early this week to inform its customers that the William Hill Casino Club is pulling out of the province “for the foreseeable future.”

“We sincerely apologize for any inconvenience this may cause you; however this decision has been taken for regulatory reasons beyond our control and with very short notice,” William Hill said in its correspondence.

Starting May 10, players in British Columbia will no longer be able to use William Hill’s online gambling products, but they can still withdraw their balances “at any time.”