Within a single year AskGamblers Casino Complaint Service has received over 3000 new cases, submitted by more than 2240 players against 520 different casino brands. Some of the issues were rejected immediately due to various reasons, however, over 1600 cases were processed and 66, 5% of them were successfully resolved.

In this way AskGamblers Complaints Team helped players recover over $1,7 million of unpaid, delayed and unfairly confiscated money, adding up to the stunning $5, 3 million that they have so far returned in total.

Dimitar Dimitrov, the Head of Customer Support commented on the report: “Our users’ overall experience is of great importance to us, but helping players when they are feeling most vulnerable is definitely something very special, thus requires serious amount of effort and dedication. Trust and transparency are our top priorities and the fact that in 2015 thousands of players trusted AskGamblers Casino Complaint Service with their problems brings our team the satisfactory feeling of a job well done.”

For more interesting facts, be sure to read the full AskGamblers Casino Complaint Service Annual Report for 2015.