Online gambling operator Bet365 is being publicly shamed by a disgruntled punter who says she can’t get her winnings off the site.

On Tuesday, The Guardian published the story of an unidentified female punter who claims to be having difficulties convincing Bet365 to fork over her £54k account balance. The punter claims to have had it with Bet365’s delays and has determined that legal action is her only remaining option.

The unnamed punter reportedly opened her Bet365 account on April 16 and deposited £30k the following day. Her first series of horseracing wagers that day were spectacularly unsuccessful, leading to a loss of £23k and a same-day notice from Bet365 that her maximum bet limit had been raised.

On April 18, the punter hit a hot streak, running her remaining £7k up to £54k. That same day, Bet365 informed her that it had made a “trading decision” to restrict her maximum race betting stake to a mere £1. However, Bet365 said she could continue to wager as much as she liked on their online casino products.