Demand for improved player experience results in intelligent chatbot for online gaming

Ljubljana, Slovenia – Comtrade Gaming, the premier technology provider to the gaming industry, welcomed students to the 21st generation of Comtrade Group’s summer school program, EDIT. From 1996, EDIT (Education for Innovative Thinkers) complements participants’ academic knowledge with workshops and programs to create software solutions and provide business experience. Today, EDIT is the largest summer program for information technology in Southern and Eastern Europe.

Aligned with current industry trends, this year’s module challenges participants to develop a chatbot that supports the gaming industry’s emphasis on multi-channel gaming and player life-cycles. Microsoft, the technology multinational, co-sponsored the program as their open source Bot Builder SDK and Cognitive Services, served as the technical foundation for the product’s development. The business communication interface simulates human behavior in customer service and data acquisition and uses natural language processing systems (NLP) for refined communication capabilities. Developed as an extension of Comtrade Gaming’s iCore – The Enterprise Gaming Platform, the chatbot will enable players access to casino-based games, e-wallet management, customer service and bonuses.

“Through its history, Comtrade Gaming employed a talented pool of EDIT students that now influence our product development,” explains Aleš Gornjec, General Manager of Comtrade Gaming. “By leveraging the region’s technology-focused talent, we enrich the market and our products. EDIT shows that our emphasis on innovation and technology is engrained in all facets of the business.”