Players want to be entertained, and if they aren’t they simply won’t come back, it’s that simple, or is it? Based in Cape Town, Duncan heads up marketing at global gaming and jackpot systems service provider DRGT™, who’s rather apt vision is: ‘…to develop and deliver the best gaming technology that puts the player first’. Having exhibited at gaming shows in Las Vegas, London, Sydney, Peru and Macao, and with a wealth of gaming marketing and operations knowledge gained during more than a decade with Sun International (Casinos) and a further 8 years with Grand Parade Investments (LPMs and Sports Betting), Duncan is bound to offer some valuable insight and pose some thought-provoking questions.

Jordan: DR Gaming Technology™ is a relatively new company and yet has had significant growth worldwide over the past 15 years, what are the key factors driving the success of DR Gaming Technology?

Duncan: Jordan you’re quite right. Michiel (van Dam, CTO) and Jurgen (De Munck, CEO) literally started the company out of a garage, and over the last decade and a half they have managed to secure the right staff, with the right attitude and created a real sense of ownership amongst all of us. I speak from experience here; as a relative newbie, I picked up on this almost immediately, everyone just jumps in and gets whatever is required done. Being relatively lean, and independent, also allows us to be flexible, make quick decisions, and move on them.

I also believe in fate, and that in many cases timing is critical; I think this was definitely the case with us, the latest technology has afforded is the ability to develop and patent serverless systems and jackpot solutions at the outset, as opposed to having to develop whilst still being cognisant and accommodating of legacy products.