The gambling industry is always in the crosshairs of regulators and governments across multiple territories. KMPG’s Russell Mifsud has been on the frontlines of the industry in Malta and sat down with our Becky Liggaro Fontana to give some insight on how operators can manage their reputation in the industry in a post COVID world.

Regulations have become more stringent across European territories in the COVID environment, with Mifsud putting this down to the tougher stance coming out of some European territories like the U.K. “If you look at the UKGC (U.K. Gambling Commission), which is considered to be the front runner when it comes to regulatory regimes and identifying scapegoats, that seems to have a bit of a knock-on effect with various other territories. One of the key themes has always fallen on the responsible gambling player protection side of things. It’s often why a regulator first chose to regulate a particular jurisdiction,” Mifsud said.

“There have been some very severe restrictions that have come into play in certain territories that will have arguably have given rise to the black market,” he added. “I think it’s something evolving and we need to see operators anticipate the requirements.”

[youtube https://www.youtube.com/watch?v=dJ7_O1JPIPM?feature=oembed]