Macau welcomed a higher number of tourists in 2017 but a smaller slice of this tourist horde came away with a good impression of the world’s top gambling hub.

On Friday, Macau’s Statistics and Census Service (DSEC) released the results of its Q4 and FY17 visitation satisfaction surveys, and the figures make for sober reading for the special administrative region’s hospitality industry.

First the good news: total visitation improved 5.4% to 32.6m in 2017, and total visitor spending (excluding gaming) hit MOP61.32b (US$7.6b), up 16.4% from 2016. By way of comparison, Macau’s 2017 gaming revenue was up 19.5% year-on-year to MOP 265.7b.

Now the bad news: overall visitor satisfaction with Macau’s hotel services and facilities slipped 4.2 points to 85.9% while satisfaction with travel agencies fell 14.6 points to 70.7%. Gaming facilities weren’t spared the satisfaction erosion, falling 10.3 points to 73.9%.