Experienced gaming industry stalwart Michael Josem shares his views on the art of customer service, why he gets out of bed, and his views on value.

When it comes to choosing the right company, it seemed for the longest time, that Michael Josem was a ‘one company man’.

He began working in PokerStars’ Sydney service offices in Australia as a Senior Game Security Specialist close to a decade ago. The love affair strengthened when he immigrated to the Isle of Man HQ to take up a senior position in the Game Security Team, before serving most recently as the Head of Public Relations.

As a customer of PokerStars, I always felt special when dealing with Josem. He answered my emails promptly and delivered requests for information efficiently.