New Jersey online gambling operators have been warned not to slow-roll customer withdrawal requests in the hope that customers will keep gambling.

On Wednesday, the New Jersey Division of Gaming Enforcement (DGE) issued an advisory bulletin regarding some unidentified online gambling licensees “soliciting or incentivizing withdrawal requests to be rescinded or cancelled by the patron.”

The DGE said it had received complaints from customers regarding operators who were taking up to two weeks to process a withdrawal. Some of these customers reported receiving communications from operators “encouraging or enticing [customers] to reverse the withdrawal request and wager the funds.” Some customers were even “offered bonus money to reverse a pending withdrawal request.”

The DGE notes that its existing rules don’t specify a hard time-frame in which operators are required to process withdrawals, and the regulator acknowledged that some delays may be justified in order to prevent fraud or money laundering. But the DGE says withdrawals must be processed “without any delay longer than needed to perform an anti-fraud or anti-money laundering check.”