The UK’s gambling regulator has issued a new set of rules under which third-parties are to handle disputes between gambling operators and consumers.

On Monday, the UK Gambling Commission (UKGC) published new standards for alternative dispute resolution (ADR) providers, as part of the regulator’s ongoing commitment to ensuring that its licensees treat consumers fairly. The new rules will take effect from October 31.

Since 2015, the UKGC has been tasked with approving ADR providers to ensure consumers have somewhere to turn when disputes with gambling operators prove irreconcilable. In January, the UKGC put its licensees on notice that they would only have an eight-week window in which to resolve complaints before having to involve an ADR provider.

Among the changes to the existing ADR rules are requiring providers to ensure consumers are aware that they have a right to request the “arguments, evidence, documents and facts put forward by the other party” to the dispute.