Prompted by a combination of industry interest and its own initiative to confront an increasingly important issue, The Totally Gaming Academy launches its latest course offer Responsible Gaming at ICE 2018, at the Totally Gaming Academy Theatre (S9-260).

The Totally Gaming Academy makes a point of asking industry experts and practitioners to lead on its courses and so has asked Arno Nagelschmied, (former Head of Responsible Gaming Department of ADMIRAL Casinos & Entertainment AG, with more than 26 years of experience in the gaming industry, to lead on the course’s design and delivery.

We interviewed Arno, trying to get to the bottom of key question: why should a gaming company consider training its staff in this subject?

For many people in our industry responsible gaming is still a subject they are not familiar with, and becomes a topic to tackle once the pressure from authorities or society dictates. Due to this, strategies created do not give you the freedom to define your own and authentic way of responsibility in a sustainable way. Training is essential to turn what’s often seen as a ‘necessary evil’, imposed by legislators – into a virtue – a USP.