Travellers International Hotel Group Inc., which operates Resorts World Manila (RWM), has vowed to get the trust of the public back as it concedes that their earnings will drop this year.

To win the hearts of the people, Travellers faces a daunting task of erasing the traffic memory that a former patron left when he burned down the gaming facility of RWM, resulting in the deaths of 37 people, before he committed suicide.

Bloomberg reported that Travellers plans to complete a new gaming zone this year as it rebuild its tarnished brand.

“We’re spending a lot of time enhancing the overall security of the place and learning about what had happened,”Travellers International Hotel Group Inc. chief executive officer, Kingson Sian said, according to the news report. “We obviously have to gain back the trust of our guests and the public.”