If you love watching online poker streams on Twitch then things are about to get very exciting indeed after Twitch CEO, Emmett Shear, announced a whole new set of features.
Jan Carlzon is credited with creating the phrase Moments of Truth while the President of Scandinavian Airlines. It’s that moment when the customer first comes into contact with your brand. The time when the customer decides whether you are worth his or her time.
Moments of Truth are critical for a company who wants to learn how to grow in line with customer expectation, but the problem online poker rooms face are rules that prevent their employees from having that experience. The laws, to prevent cheating, mean they have to rely on trial and error Moments of Truth, and this can be a very costly and disruptive process for any company.
It’s for this reason that online poker rooms hire ambassadors. It circumvents the system. The law doesn’t view a player as being an employee in the strictest sense of the word. It allows the player to experience Moments of Truth firsthand, and provide feedback to the company, as well as converse with other players who are experiencing the same Moments of Truth at the rock face.