Playtech boosts responsible gambling donation following customer suicide

UK-listed gambling operator Playtech has dug into its wallet to demonstrate its remorse over the suicide of a young customer of its online gambling sites.

On Thursday, Playtech announced that it was boosting its donations to responsible gambling charities to £3.5m following Wednesday’s release of a UK Gambling Commission (UKGC) investigation into the suicide of a former customer of Playtech subsidiary PT Entertainment Services (PTES) and its B2C sites and

The UKGC probe discovered that 25-year-old Chris Bruney took his own life in April 2017 following a five-day gambling spree in which he lost over £119k at PTES sites. During this period, PTES’ VIP managers sent Bruney numerous bonuses, including a final £500 bonus hours after Bruney was dead.

The UKGC slammed PTES for “serious systemic failings” in its social responsibility and anti-money laundering processes, as well as “more general failings” in its interactions with VIP customers. PTES cooperated with the UKGC’s probe but chose to relinquish its UK licenses for the Titanbet and Winner sites before the probe concluded.